Involving members in the development of services and products
Financial Service Union Denmark is the union for all employees in the Danish financial sector. At its core is a commitment to involve its members in decision and policy making in order to best respect and understand the values that shape the community of financial sector employees.
Faced with a need to adapt to changes in the financial sector, The Financial Services Union needed to reimagine the way they engage their members in the future. This Design Tool designed and facilitated a series of workshops that engaged stakeholders in different parts of the organization.
The purpose was to identify how and were to better involve members of the Financial Services Union in shaping the future of the organization.
In the workshops participants debated and developed a range of initiatives to involve members across generations and areas. The final output was a series of actionable concepts that went on to be tested among members and union workers.